FAQ – Japanese Head Spa

Q: What should I do before my Japanese Head Spa appointment?

For the best Japanese Head Spa and scalp treatment experience, we recommend arriving with unwashed hair whenever possible. This allows our team to better evaluate your scalp and identify concerns such as excess oil, product buildup, dryness, or visible flakes. Your Head Spa treatment can then be customized according to your scalp and hair needs.

Frequently Asked Questions

APPOINTMENT & HEADSPA

What should I do before my Japanese Head Spa appointment?

For the best Japanese Head Spa and scalp treatment experience, we recommend arriving with unwashed hair whenever possible. This allows our team to better evaluate your scalp and identify concerns such as excess oil, product buildup, dryness, or visible flakes. Your Head Spa treatment can then be customized according to your scalp and hair needs.

What happens if I arrive late for my Head Spa appointment?

We recommend arriving 10–15 minutes before your scheduled appointment. If you arrive more than 15 minutes late without contacting us in advance, we may need to shorten or modify portions of your Head Spa treatment to avoid delaying the next guest.

What should I wear to my Head Spa appointment?

Wear comfortable clothing that you can easily change in and out of. For your comfort, we provide appropriate spa attire before your Japanese Head Spa treatment begins.

BOOKING & RESERVATIONS

How can I book a Head Spa appointment for more than one person?

To book multiple guests for a Japanese Head Spa experience, select your preferred appointment time and use the “ADD-TIME” option to add additional appointment slots. Continue through the booking process as usual.
For larger groups or special occasions, we recommend contacting us directly so we can help coordinate your appointments.

Can I book multiple Head Spa appointments using multiple gift certificates?

Our online booking system currently allows only one gift certificate or gift card to be redeemed per transaction. If multiple guests are using separate gift certificates or redemption codes, each appointment must be booked separately.

Can I use an e-gift certificate to pay only the deposit?

Our online booking system does not currently allow an e-gift certificate or gift card to be applied only toward the online deposit.

If you would like to use a gift certificate toward a deposit and pay the remaining balance at your appointment, please contact us before booking. We can assist with creating the reservation manually.

How do I reschedule my Head Spa appointment?

If you need to reschedule an appointment, please use the rescheduling option in your booking confirmation or client account.

If you have multiple appointments, each reservation must be rescheduled individually. If you have difficulty locating or changing your reservations, please contact us by phone or text and our team will be happy to assist.

For complete details, please review our Cancellation & Rescheduling Policy before booking.

How many guests can your Head Spa spa accommodate at one time?

Our spa can accommodate up to five guests at a time, making it possible to enjoy a relaxing Head Spa experience with family or friends.

For private or group experiences, please contact us in advance so we can help determine the best scheduling options.

Is there an age requirement for your Head Spa treatments?

Guests of various ages are welcome to enjoy our Head Spa treatments. Guests under 17 years old must have the appropriate consent from a parent or legal guardian.

Can children receive a Japanese Head Spa treatment?

Yes. Children are welcome to receive our Head Spa services as long as they are able to comfortably remain on the spa bed for approximately 60–90 minutes, depending on the selected service.

Parents or guardians should consider whether their child will be comfortable remaining still and relaxed for the duration of the treatment.

PARKING & LOCATIONS

Where can I park for the Laguna Beach Head Spa?

Our Laguna Beach Head Spa location is located along Coast Highway. Street parking is available near the spa. Please always observe posted parking signs and local parking regulations when parking.

Where can I park for the Costa Mesa Head Spa?

Our Costa Mesa Head Spa location offers free parking with multiple parking spaces available. Please enter through the entrance facing the parking lot when arriving for your appointment.

Where can I park for the Lake Forest Head Spa?

Our Lake Forest Head Spa location offers free parking with convenient parking available near the spa.

HEAD SPA & HAIR QUESTIONS

Can I receive a Japanese Head Spa treatment if I have hair extensions?

Yes. Our team can work with guests who have hair extensions. However, certain portions of the scalp and hair treatment may need to be adjusted depending on the type, placement, and condition of your extensions.

Please let your Head Spa specialist know about your extensions before your treatment begins so we can provide the most comfortable experience possible.

Can I receive a Head Spa treatment if I have eyelash extensions?

Yes. Guests with eyelash extensions can enjoy our Japanese Head Spa treatments.

Because some Head Spa packages include facial cleansing and skincare steps, please let your specialist know that you have eyelash extensions. We can adjust the facial portion of your treatment and avoid the eye area when appropriate.

Can I receive a Head Spa treatment while pregnant?

Certainly! our products are safe for everyone. None of our products contain any carcinogens/teratogens that would affect your pregnancy. However, it is always best to consult your medical doctor prior to booking.

We do take note of any medical or current conditions you’ve written on our forms before the appoint, but we just ask if you could kindly remind us again at the appointment.

Can I receive a Head Spa treatment if I have lice?

For the safety and well-being of our guests and staff, we cannot provide Head Spa services to anyone with an active lice infestation. Please seek appropriate treatment from a qualified healthcare or professional lice-treatment provider before scheduling a Head Spa appointment.

What should I do if I have allergies or sensitive skin?

Please inform us about any known allergies, sensitivities, or product concerns at least 24 hours before your appointment whenever possible.

This allows our team to review the products used during your Head Spa, facial, or skincare treatment and determine whether adjustments can be made.

If you have a severe allergy or sensitivity, you may also discuss bringing your preferred shampoo or conditioner with our team before your appointment.

Will a Head Spa treatment affect my hair color or keratin treatment?

Our Head Spa products are selected for professional hair and scalp care; however, washing, cleansing, steaming, and other treatment steps may affect recently colored or chemically treated hair.

If you have recently received a hair color, keratin, or other chemical hair treatment, we recommend waiting at least 7 days before scheduling your Head Spa service.

If you are unsure whether your hair is ready for a Head Spa treatment, please contact us before booking.

Do your Head Spa beds have a weight limit?

Our spa beds have a maximum weight capacity of approximately 400 pounds (200 kg).

If you have questions about the comfort or suitability of our spa equipment for your appointment, please contact us before booking.

Can I receive a Head Spa treatment if I have bleached hair?

Yes. Guests with bleached or blonde hair can receive our Head Spa treatments. Depending on your hair condition and desired tone, our team may use appropriate products such as purple shampoo to help maintain blonde tones and reduce unwanted brassiness.

Please let your specialist know about your hair color and any recent chemical treatments before your service.

Can I bring my own shampoo and conditioner?

Yes. If you have significant product sensitivities, allergies, or a specific shampoo or conditioner that you prefer, you may bring your own products.

Please let us know about your concerns in advance so our team can prepare for your Head Spa treatment.

GIFT CERTIFICATES & GIFT CARDS

What information is needed to purchase an Aroma Head Spa gift certificate?

When purchasing an Aroma Head Spa gift certificate, you will need the purchaser’s name, phone number, and email address.

After purchase, you can choose to schedule the appointment for the recipient, print the certificate, or email the gift certificate directly to the recipient.

Do you offer Head Spa gift certificates online?

Yes. We offer both online e-gift certificates and physical gift cards.

An Aroma Head Spa gift certificate makes a great gift for birthdays, holidays, anniversaries, Mother’s Day, Valentine’s Day, or anyone who would enjoy a relaxing Japanese Head Spa experience.

For e-gift certificates, please click here.

Can I purchase multiple e-gift certificates?

Yes. When purchasing an e-gift certificate online, select the desired certificate and adjust the quantity before completing your purchase.

Multiple certificate codes will be provided with your order so they can be printed, emailed, or used to schedule appointments.

How do I redeem my Aroma Head Spa gift certificate?

When booking online, enter your gift certificate or gift card code in the “Redeem Coupon or Gift Certificate” section of the booking system.

Do you offer physical gift cards?

Yes. Physical gift cards are available at our Laguna Beach, Lake Forest and Costa Mesa locations.

Do Aroma Head Spa gift certificates expire?

Our Aroma Head Spa e-gift certificates and gift cards do not expire.

Can I exchange an online e-gift certificate for a physical gift card?

Of course! All you have to do is show us the e-gift certificate that is purchased online. We will check validity of the order with information you used to purchase the e-gift certificate and provide you with the physical card. *Please note that you need to call us before to check our gift card pick-up availability time*

How can I check my remaining gift certificate balance?

Clients can check the balance remaining on package, gift certificate, or subscription codes at any time when you are logged in.

You can click Check code balance at the bottom of the scheduler to open the code checker.

You can choose Check by code to enter a code and review the remaining balance.

Or you can choose Check by email to enter an email address. Acuity will send that address a message listing all remaining package, gift certificate, and subscription code balances tied to the email address.

Can I purchase a larger-value Head Spa gift certificate?

The amount listed on the website for purchase are the standard amounts. However, if you need to purchase a larger amount, over $300, please contact us via text and we will make a customized amount for your specific want.

GRATUITY

Is gratuity included with my Head Spa or beauty service?

Our dedicated team strives to enhance your overall satisfaction. While gratuity is voluntary and at your discretion, it is graciously appreciated. We recommend a gratuity of 20% of the total service cost.

SERVICES & SPA EXPERIENCE

Why can't I add the promotional code after I input my gift certificate?

Unfortunately, Our booking system only allows either putting in the gift certificate or the promotional code. We recommend redeeming your gift certificate first, then contact us via phone/text at (949) 439-9613 about the promotional code that is available. We will assist you by inputting the code(s) directly.

What services do you currently offer?

We offer Head Spa & Scalp Treatments, customized facials, and lash services at our locations in Laguna Beach, Lake Forest, and Costa Mesa, California. Our Japanese-inspired Head Spa treatments focus on scalp cleansing, relaxation, and scalp care. Our customized facials are tailored to your individual skin needs, and our professional lash services are designed to enhance your natural beauty. Whether you’re searching for a Head Spa, facial, or lash service near you, we provide a relaxing, personalized experience in a luxurious spa setting.

Does Aroma Head Spa offer private rooms?

Costa Mesa locations does not offer single or couple private rooms for head spa services. The spa beds are separated by PRIVACY curtains.

Private rooms are available at our Laguna Beach & Lake Forest locations.

What payment methods do you accept?

Our locations accept several payment methods, including cash, Venmo, Zelle, and major credit cards.

A 3% processing fee applies to credit card transactions. Please contact our location directly if you have questions about available payment methods.