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BOOKING

Frequently Asked Questions

APPOINTMENT

It is recommended that you come to your appointment with UNWASHED hair. This will allow us to properly see build-up, flakes, and scalp condition to individualize your treatment.

Please be advised that if you more than 15 minutes late and did not give us notice beforehand, we will have to skip certain steps if you still choose to receive the treatment just as a courtesy to the next client.

You can wear whatever you like. At your appointment, we will have you change into our spa dress for comfort before the start of the treatment.

BOOKING
  1. Click on your preferred time slot
  2. Click on “ADD-TIME” to add the slots
  3. Click continue and book as usual.

Unfortunately, our system DOES NOT allow the use of multiple gift-certificate/card in one transaction. 

If you plan on booking for multiple people and using separate redemption codes, please note that it has to be done ONE AT A TIME.

Thank you for your understanding.

Unfortunately, there are limitations to what our system can do as it DOES NOT allow for the gift certificates/cards to pay for only the deposit ONLINE. 

Our system allow clients to place deposits for credit card transactions ONLY.

If you choose to redeem the gift certificate/card ONLINE, the system will use what is remaining on the gift-certificate/card and pay upfront the full amount of the current service.

However, there is only one way around this issue is to call us in advance before you book. We will manually create the booking/reservation for you adjust accordingly.

Thank you for your understanding.

If you have MULTIPLE bookings you need to reschedule, you MUST VERIFY your email after you’ve made an account to be able to see all of your bookings. An email verification will be sent to your inbox/spam email folder.

Rescheduling DOES NOT reschedule all bookings, each must be moved individually. Please check your other bookings, if not done so. You can always reach out to us via email/text/call and have someone help with the rescheduling for you.

Full details about Rescheduling & Cancelations are here.

Our spa can take up to a maximum of 5 clients at one time.

Spa guests under the age of 17 must have a consent form signed by a parent or guardian. 

Guest of all ages can receive our treatment service.

Yes, children are welcome to receive our treatment services; however, we kindly request that they are able to comfortably lie on the spa bed for an extended period of approximately 90 minutes, as children may exhibit impatience during the treatment.

PARKING

For the Laguna Beach Location: You are free to park on streets on the same side as the spa for as long as your treatment time last. There is no need to worry about the 1-hour parking time limit, these time-limits are for residents which live within the area to park. Our staffs park there all-day without a problem, so do not be alarm of the sign-post.

For the Costa Mesa Location: Parking is free and there are plenty of spots, but do remember that you must enter through our back entrance (facing the parking lot) to enter the Spa.

CLIENT SPECIFIC QUESTIONS

Our staffs are trained to work with clients who has hair extensions. However, the smoothness in the massage/strokes may be interrupted due to the lifting of the hands over the extensions.

Our staffs are trained to work with clients who has eyelash extensions. We have a mini-facial session that is included with the treatment. It would be best to advise the staff if you are okay with having the facial done or to just avoid the eyelash area completely.

Certainly! our products are safe for everyone. None of our products contain any carcinogens/teratogens that would affect your pregnancy. However, it is always best to consult your medical doctor prior to booking.

We do take note of any medical or current conditions you’ve written on our forms before the appoint, but we just ask if you could kindly remind us again at the appointment.

Unfortunately, we would not be able to service anyone with LICE as this requires healthcare professional to treat due to it being a parasitic infestation.

Please contact us via email/text/phone at least 24 hours prior to your appointment date. This is for us to make any arrangements or product revisions before your session starts to ensure the best possible experience.

All types of treated hair can use our products containing various ingredients safely. However, it is important to note that colors and keratin treatments may experience fading during our detoxification process, especially if you have undergone recent chemical treatments. We recommend that clients wait a minimum of 7 days following any type of hair treatment before scheduling a Head Spa service.

All our spa beds do have a maximum weight capacity of 200kg (~400lbs).

Yes, we use purple shampoo for bleached hair because it helps to neutralize and tone down any brassy or yellow undertones that can develop in bleached hair. The purple pigments in the shampoo cancel out the warm tones, leaving the hair looking cooler and more silver or ash-toned. This can help maintain the desired blonde shade and keep the color looking vibrant and fresh.

Yes. If you find yourself with concerns about severe allergic reactions to any products, you are definitely welcome to bring your own preferred shampoo and conditioner. Most of our products are for sensitive skin and scalp, however, a small percentage of people can still be sensitive to even the smallest amount ingredients.

Please remember to let us know in the intake form, when you book, about any allergic reactions to specific chemicals, herbs, or products. This will allow us to prepare the right product for you as well as recommend you to bring your product in.

GIFT CERTIFICATES / CARDS

All you need is the purchaser’s full name, phone number, and email. After purchasing the gift, you will be provided 3 options: schedule (book for the recipient), print (hand to recipient the hard-copy), or email to the recipient

Of course! we offer both physical gift cards and e-gift certificates. For e-gift certificates, please click here.

Click “Add to cart” on the e-gift certificate of your choice. It will take you to the payment page, there should be a section called “quantity”. Input the number of e-gift certificates you wish to purchase. Once purchased, the confirmation page will provide you the # of certificate codes for you to print, schedule, or email.

Any questions feel free to contact us and we can help you with purchase order.

All you have to do is input the code into the section below that says “Redeem Coupon or Gift Certificate”.

We do offer the option of purchasing physical gift cards. However, this can only be obtained by visiting one of our two locations (Laguna Beach or Costa Mesa). Better yet, if you enjoyed our service/treatment, you can purchase it right there and then at our site.

Our e-gift certificates/cards DO NOT expire.

Of course! All you have to do is show us the e-gift certificate that is purchased online. We will check validity of the order with information you used to purchase the e-gift certificate and provide you with the physical card. *Please note that you need to call us before to check our gift card pick-up availability time*

Clients can check the balance remaining on package, gift certificate, or subscription codes at any time when you are logged in.

You can click Check code balance at the bottom of the scheduler to open the code checker.

You can choose Check by code to enter a code and review the remaining balance.

Or you can choose Check by email to enter an email address. Acuity will send that address a message listing all remaining package, gift certificate, and subscription code balances tied to the email address.

The amount listed on the website for purchase are the standard amounts. However, if you need to purchase a larger amount, over $300, please contact us via text and we will make a customized amount for your specific want.

GRATUITY
Our dedicated team strives to enhance your overall satisfaction. While gratuity is voluntary and at your discretion, it is graciously appreciated. We recommend a gratuity of 20% of the total service cost.
 
MISCELANEOUS

Unfortunately, Our booking system only allows either putting in the gift certificate or the promotional code. We recommend redeeming your gift certificate first, then contact us via phone/text at (949) 439-9613 about the promotional code that is available. We will assist you by inputting the code(s) directly.

We value quality over everything else. By having only one service to master, we can ensure our clients are receiving the best possible quality service every time.

Costa Mesa locations does not offer single or couple private rooms for head spa services. The spa beds are separated by PRIVACY curtains.

Private rooms  are available at our Laguna Beach location. We have TWO rooms for 2-people and  ONE room for single person private room.

All of our locations take multiple forms of payment. We take cash, Venmo, Zelle, and credit cards. Specific to credit cards, we charge a 3% for the transaction.

For all clients that opt to paying cash, we have a gift for them at checkout.

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